Guest Cancellation & Refund Policy

1. Cancellation by Guest

Guests may request cancellation of their booking through CorporateHostel.com or the designated customer-support channel.

The refund will depend on the cancellation period:

2. Booking / Convenience Charges

Any applicable platform, payment gateway, convenience, service, or transaction charges may be non-refundable, subject to the terms displayed at the time of booking.

3. Early Check-out

If a guest checks out before the confirmed booking end date, the unused period will not automatically qualify for a refund. Any refund or adjustment will be subject to the property’s individual cancellation terms and Corporate Hostel’s approval.

4. Extension of Stay

If a guest wishes to extend the stay, the extension will be subject to availability and applicable rates at the time of extension.

5. Cancellation by Corporate Hostel / Property Owner

If a confirmed booking is cancelled by Corporate Hostel or the property owner before check-in, Corporate Hostel will make reasonable efforts to provide an alternative property or suitable accommodation.

If the guest does not accept the available alternative, the eligible booking amount will be refunded according to the applicable circumstances.

6. Special / Bulk / Corporate Bookings

Corporate, university, group, bulk, long-stay, and special-rate bookings may have separate cancellation and refund terms. The applicable terms will be communicated or displayed at the time of booking and will prevail over this general policy.

7. Force Majeure

Cancellation or changes caused by events beyond reasonable control, including natural disasters, government restrictions, riots, war, major transportation disruptions, or other extraordinary circumstances, will be handled on a case-by-case basis.

8. Refund Processing

Approved refunds will normally be initiated to the original payment method. The time taken for the amount to reflect in the guest’s bank account/card may depend on the payment gateway and banking institution.