Guest Terms & Conditions for Booking PG/Hostel Through Corporate Hostel Portal

1. Booking Confirmation

1. All bookings are subject to availability and confirmation by the hostel/PG property.
2. A booking is considered confirmed only after successful payment and receipt of a confirmation message/email from Corporate Hostel Pvt. Ltd.
3. Corporate Hostel Pvt. Ltd. reserves the right to refuse or cancel any booking in case of incorrect information, fraud, or operational reasons.

2. Eligibility

1. Guests must be at least 18 years of age or have authorization from a parent/guardian where permitted by law.
2. Guests must provide valid government-issued photo identification during check-in.

3. Check-In & Check-Out

1. Standard check-in and check-out timings shall be as specified by the respective property.
2. Early check-in and late check-out are subject to availability and may incur additional charges.
3. Failure to check in within the specified period may result in cancellation without refund.

4. Payments

1. Guests shall pay booking charges, security deposits, and other applicable fees as specified at the time of booking.
2. All payments must be made through approved payment methods available on the portal.
3. Applicable taxes shall be charged as per government regulations.

5. Security Deposit

1. Certain properties may require a refundable security deposit.
2. Refund of the security deposit shall be subject to deduction for damages, unpaid dues, or policy violations.
3. Deposit refunds shall be processed as per the property’s refund policy.

6. Cancellation & Refund Policy

1. Cancellation requests must be submitted through the portal or designated communication channels.
2. Refund eligibility shall be governed by the cancellation policy applicable to the selected property.
3. Processing charges, convenience fees, or non-refundable booking fees may not be refunded.
4. Refund timelines may vary depending on payment methods and banking procedures.

7. Guest Conduct

Guests shall:

• Maintain discipline and respect fellow residents.
• Avoid activities causing disturbance, nuisance, or inconvenience.
• Comply with hostel/PG rules and regulations.
• Respect property assets and facilities.

Guests shall not:

• Engage in illegal activities.
• Possess prohibited substances or weapons.
• Cause damage to property.
• Create excessive noise or disturbance.

8. Property Rules

1. Property-specific rules regarding visitors, curfew timings, meals, housekeeping, parking, and common areas must be followed.
2. Violation of property rules may result in immediate eviction without refund.

9. Damages & Liability

1. Guests shall be responsible for any damage caused to property, furniture, fixtures, or equipment.
2. Repair or replacement costs may be recovered from the guest.
3. Corporate Hostel Pvt. Ltd. and the property owner shall not be liable for loss, theft, or damage to personal belongings.

10. Health & Safety

1. Guests shall comply with safety guidelines and emergency procedures.
2. Guests shall immediately report any unsafe conditions or incidents to property management.
3. Corporate Hostel Pvt. Ltd. shall not be liable for injuries arising from negligence, misuse of facilities, or unforeseen events.

11. Accommodation Usage

1. Bookings are non-transferable unless approved by the property and Corporate Hostel Pvt. Ltd.
2. The accommodation shall be used only for residential purposes.
3. Unauthorized subletting or sharing of accommodation is prohibited.

12. Accuracy of Information

1. Guests must provide accurate personal, contact, and identification details.
2. Providing false information may result in cancellation of booking and denial of accommodation.

13. Privacy

1. Guest information may be collected, stored, and processed for booking, verification, and legal compliance purposes.
2. Corporate Hostel Pvt. Ltd. shall take reasonable measures to protect personal information in accordance with applicable laws.

14. Force Majeure

Corporate Hostel Pvt. Ltd. shall not be responsible for cancellations, delays, or interruptions caused by events beyond reasonable control, including natural disasters, government actions, strikes, pandemics, or utility failures.

15. Limitation of Liability

1. Corporate Hostel Pvt. Ltd. acts as a booking and facilitation platform connecting guests with hostel/PG owners.
2. The company shall not be responsible for property management, service quality, disputes, or losses arising from the stay.
3. Any disputes regarding accommodation services shall primarily be resolved between the guest and the property owner.

16. Termination of Stay

The property owner may terminate accommodation and require the guest to vacate immediately in cases of:

• Violation of hostel/PG rules.
• Illegal or disruptive behavior.
• Non-payment of dues.
• Submission of false information.

17. Governing Law & Jurisdiction

1. These Terms & Conditions shall be governed by the laws of India.
2. Any disputes arising from bookings made through the Corporate Hostel Portal shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat.