Property Owner / Partner Cancellation Policy

1. Purpose

This policy applies to all property owners, landlords, operators, or authorised representatives (“Property Owner”) who register their property with Corporate Hostel Pvt Ltd / CorporateHostel.com.

Once a booking is confirmed through Corporate Hostel, the Property Owner is expected to honour the booking and provide the accommodation as confirmed.

2. Cancellation of Confirmed Booking by Property Owner

A Property Owner should not cancel a confirmed booking without a genuine and valid reason.

If the Property Owner cancels a confirmed booking, Corporate Hostel may:

• Arrange alternative accommodation for the guest.
• Recover reasonable additional accommodation costs from the Property Owner where applicable.
• Adjust or deduct applicable amounts from future settlements payable to the Property Owner.
• Temporarily suspend the property from receiving new bookings.
• Review or terminate the property’s listing/partnership in case of repeated cancellations.

3. Cancellation Charges

Unless otherwise agreed in writing, the following charges may apply:

The actual amount may be determined based on the circumstances, guest impact, replacement accommodation cost, and applicable booking terms.

4. Property Unavailability

The Property Owner must immediately inform Corporate Hostel if the property, room, bed, apartment, or other accommodation becomes unavailable for any reason.

The Property Owner must not accept or confirm bookings for inventory that is unavailable.

5. Overbooking

Overbooking caused by the Property Owner or failure to maintain accurate availability may be treated as an owner-side cancellation.

Corporate Hostel may arrange alternative accommodation for the guest and recover reasonable additional costs from the Property Owner.

6. Guest Complaints / Property Conditions

If the accommodation does not meet the basic conditions represented on CorporateHostel.com, Corporate Hostel may relocate the guest where reasonably necessary.

Any resulting reasonable additional accommodation or operational costs may be recovered from the Property Owner after review.

7. Force Majeure

No cancellation penalty will normally be imposed where cancellation is genuinely caused by circumstances beyond the Property Owner’s reasonable control, such as:

• Natural disasters
• Government orders or restrictions
• Fire or major structural damage
• Serious safety issues
• Other extraordinary circumstances accepted by Corporate Hostel

The Property Owner must provide relevant information or supporting documents where reasonably requested.

8. Repeated Cancellations

Repeated cancellation of confirmed bookings may result in:

• Temporary suspension of the property;
• Reduction or removal from search/listing visibility;
• Suspension of new bookings;
• Review of the Property Owner’s partnership;
• Termination of the property listing/partnership.

9. Long-Stay / Corporate / Bulk Bookings

For corporate bookings, university bookings, bulk bookings, group bookings, and long-stay bookings, separate cancellation terms may be agreed between Corporate Hostel and the Property Owner.

The specific written terms communicated for such bookings will prevail over this general policy.

10. Settlement Adjustment

Where an amount is legitimately payable by the Property Owner under this policy, Corporate Hostel may adjust the amount against:

• Current booking settlements;
• Future booking settlements; or
• Other amounts payable to the Property Owner,

subject to applicable law and the agreed property-partner terms.

11. Owner’s Responsibility

By registering a property with CorporateHostel.com, the Property Owner agrees to: